Bilingual Spanish/English Telephone Interviewers Needed

12/20/2018 2:32 PM | Trisha Dowling (Administrator)

Are you looking for a position that allows you to work independently and could lead to future opportunities? Are you outgoing and enjoy speaking to people on the telephone? Can you commit to a variable schedule including some evenings and weekends?

If so, you could be the perfect Bilingual Telephone Interviewer! In partnership with the University of Michigan Survey Services Lab (SSL), Headway Workforce Solutions is seeking eager and organized Bilingual Part-Time Telephone Interviewers to conduct surveys lasting from 5 minutes to over an hour. University of Michigan conducts a wide range of studies, giving you the opportunity to have a first-hand positive impact on your community!

Why you'll love working for us:

  • A chance to learn about social research working with an industry leader
  • Opportunities to work future studies based on your performance
  • You'll be providing important, meaningful data for use in official research
  • U-M SSL is one of the most prominent and successful research firms in America today

What you'll get:

  • $15.75/hour base pay rate
  • Paid training
  • Certified English/Spanish bilingual interviewers will receive an additional pay differential
  • On-campus location convenient to public transportation
  • Opportunity to work on additional projects after completing your study assignment
  • Learning new skills and best practices in telephone interviewing

Desired Qualifications:

  • Telephone experience 
  • Communicate effectively by phone
  • Persuasion skills
  • Bilingual language skills preferred (Spanish/English)
  • Availability to work at least 16 hours a week, primarily evenings and weekends; some daytime shifts may be available.
  • Work until the end of your project (as little as 6 months, or long-term)
  • Self-motivate to get to work and achieve goals
  • Portray a professional demeanor at all times

Apply today!

University of Michigan Survey Services Lab is conducting various studies on a wide range of topics, including:

Surveys of Consumer Attitudes (SCA): SCA is a data-collection project that began in 1946 and conducts 600 telephone interviews each month. Survey Technicians will contact households via cellphone to complete a household roster and to interview selected adults. The questionnaire length varies by month and includes questions regarding consumer expectations about changes in inflation, unemployment, interest rates, and prospects for economic growth over the short and long term. The Index of Consumer Expectations, part of SCA, is an official component of the Index of Leading Economic Indicators, devised by the U.S. Department of Commerce, and data from SCA (also known as the Surveys of Consumers) have proven to be accurate indicators of the future course of the national economy. 

Monitoring the Future Winter Location (MTF WL): MTF WL is an annual project that involves locating and contacting respondents by phone. The participants in this study originally completed self-administered questionnaires dealing with attitudes toward social issues and behaviors such as alcohol, drug, and tobacco use when they were in the 12th grade. As a subset of the MTF in-school administrations, they receive follow-up self-administered questionnaires at regular intervals well into adulthood. Winter Location calling is done for those respondents whose contact information is out of date, so that they can receive questionnaires in the future.

The Institute for Social Research at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of their commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground their research in varied disciplines, perspectives, and ways of knowing and learning.


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